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SCHOOL & SPORTSWEAR SPECIALISTS
Hewiits of Croydon
  • REGISTER TODAY for exclusive offers
  • CLICK & COLLECT order before 2.00pm*
  • FREE DELIVERY on orders over £150

Delivery Information

COVID-19 UPDATE

WEB ORDERS ARE NOW BACK TO DAILY PROCESSING MONDAY-FRIDAY. CLICK & COLLECT ORDERS CAN BE PLACED BUT CAN ONLY BE COLLECTED 9:30AM-5PM MONDAY-SATURDAY, PLEASE RING THE BELL ON THE DOOR TO COLLECT, DUE TO THE STORE BEING CLOSED TO THE PUBLIC. NEXT DAY DELIVERY IS NOT GUARANTED AS DPD ARE VERY BUSY AT THE MOMENT DUE TO HIGH DEMAND. THANK YOU FOR YOUR PATIENCE AT THIS TIME, WE HAVE TO DO WHAT WE CAN TO KEEP OUR STAFF SAFE AND EQUALLY MEET CUSTOMER DEMAND.

 

 

 

 

The prices stated above are prices for delivery within UK Mainland. Delivery outside of England but within the UK including Northern and Southern Ireland, Channel Islands, Scottish Highlands and Isle of Wight will incur a carriage charge upon request. We do not deliver outside of the UK.

 

Click & Collect at Hewitts of Croydon  (For a parcel to go to a parcel shop, delivery must still be paid)

 • We offer free Next Working Day Click and Collect on orders of any amount. When you come to collect the order please bring:

• A copy of the 'Ready for Collection' email

• Photographic ID (Driving Licence or Passport) or Proof of address (Utility Bill)

 

• A representative can collect your order on your behalf. They will need to bring:

• A copy of the 'Ready for Collection' email

• 1 form of Photographic ID (Driving Licence or Passport) of the named Hewitts account holder. We will accept either the physical ID or a photograph of the ID on a mobile phone/tablet.

 

• When an order is placed you will receive an email to advise you that your order has been successfully placed. This is not a confirmation that your order is ready to collect. You will receive a second email to confirm that your order is ready to collect. If you have not received this email, your order is not yet ready to be collected.

• Click & Collect orders will be held for a maximum of 14 days. If the order is not collected within the stated period it will be refunded minus a £2.50 administration fee.

• All orders must be signed for upon collection.

 

  DPD Delivery with Tracking

• Our tracked delivery service is carried out with the DPD Local courier service. You will receive a one hour delivery time slot on the morning of your delivery with a tracking number that will allow you to track the progress of your parcel via email and/or text message.

• Any out of stock items will be sent out to you using the Next Working Day delivery service as soon as they become available. Delivery charges still apply.

 

 

Stock Levels

• The Hewitts website is not connected to our stock system. You will be notified via email once your order has been processed to advise you of any out of stock items and you will be given an estimated due date where possible.

• You will subsequently receive an email when the item(s) come back into stock and they will be put aside or sent out to you straight away.

• If you wish to cancel/refund an item on back order please contact us on: customercare@hewittsofcroydon.com.

 

 

* Terms & Conditions

• We advise our customers to check Junk and Spam mailboxes to look for our emails as they sometimes do not go directly into the Inbox folder.

• The term 'Next Working Day Delivery' is NOT guaranteed as it is delivered by an external company and it may be delayed due to circumstances beyond our control. In the event that there is a delay on your delivery caused by DPD delivery charges will still apply.

• All delivery service terms may be amended during peak periods and over public holidays. Normal delivery charges will still apply.

• Please ensure the contact information provided is up to date to receive updates on the progress of your order and to guarantee your items are delivered to the correct address.

© C. Hewitt & Son Ltd 2015 - 2020


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